RESULTS OF PATIENT QUESTIONNAIRE SEPTEMBER 2007 Thank-you to everyone who kindly completed a questionnaire. Once again we have proved that our commitment to improving our service has been achieved. The results are as follows: RECEPTION STAFF 96% of patients said they were happy with the way they were greeted on arrival at the practice and were acknowledged immediately. 95.5% of patients also found receptionists helpful, courteous and treated them with respect. 98% were given an explanation when signing NHS forms. 100% were given directions to the correct waiting area. WAITING TIMES No one was kept waiting longer than 20 minutes while waiting to see a dentist or hygienist. (THIS TIME DOES NOT APPLY TO EMERGENCY WAITING TIMES) TREATMENT PROVIDED BY DENTISTS/NURSES & HYGIENISTS 96% Were given a friendly welcome on entering the surgery. 95% received an explanation as to what treatment was going to be provided before it commenced. 72% of fee paying patients received an estimate of charges. 97% happy with quality of treatment. 3% said they did feel rushed throughout their time with us. Everyone thought the information displayed was adequate and easy to understand. 88% of patients were aware we conducted our own in-house complaints procedure. OVERALL SATISFACTION When asked to comment on the overall service received from everyone in the practice it showed that : 92% of patients were very satisfied. 8% were satisfied. Everyone who completed the questionnaire said they definitely would recommend us to friends or family The demographics of the patients who participated in the questionnaire are as follows: Adults 81%, children 2%, anonymous 17%, Patients with special needs 11% New patients 54% Ethnic group:- English 73%, Indian 2%, Bangladeshi 8%, Pakistani 0%, Chinese 0%, anonymous 13%. SUGGESTIONS The following suggestions were made to further improve our service, these were: Baby changing facilities New front steps We promise to act upon these areas.